At Veeya, we have the privilege of serving schools every day. We understand that education is your expertise, and technology for education is ours. As school administrators, you juggle countless responsibilities, and ensuring seamless technology shouldn't be one of your biggest headaches. That’s why we’re here—to bring confidence with clarity when it comes to your school’s tech infrastructure.
Through our experience supporting schools, we’ve analyzed 28,000+ support tickets and uncovered the 7 most common technology challenges schools face. More importantly, we’ve identified effective remedies to help you overcome them.
If you’d rather watch than read, check out my video where I walk through these 7 issues and their solutions. But if you prefer a quick reference, here’s what you need to know:
1. Device Failures & Aging Equipment
Issue: Student and staff devices constantly breaking, slowing down, or failing.
Remedy: Implement cloud-based device management (Microsoft 365 or Google Workspace) to streamline device setup and security. Establish a 3-5 year device life cycle plan with a recycling process to maintain a pool of spare devices.
2. Printer Problems & Inefficient Printing Solutions
Issue: Frequent printer malfunctions, paper jams, ink issues, and unmanaged personal printers.
Remedy: Partner with a printer management company for maintenance and supply replenishment. Ban personal printers and standardize approved devices. Implement cloud-based printing software to simplify connectivity.
3. Wi-Fi & Internet Connectivity Challenges
Issue: Dead zones, slow speeds, and frequent disconnections affecting student learning and administrative work.
Remedy: Conduct a wireless site survey to optimize access point placement and reduce interference. Provide pre-shared Wi-Fi keys for staff and create a separate IoT network for smart devices. Invest in a dual internet connection for backup.
4. Application & Software Licensing Issues
Issue: Lack of a structured approval and licensing process, leading to unauthorized software use.
Remedy: Establish a formal approval process for software requests. Use a license management system to track software allocations. Implement cloud-based device provisioning to ensure applications follow users across devices.
5. Phishing & Cybersecurity Threats
Issue: Staff unknowingly clicking on phishing emails, leading to data breaches and compromised accounts.
Remedy: Enable multi-factor authentication (MFA) for all email accounts. Implement smart phishing training programs that send simulated phishing emails to staff. Properly configure email security settings to block external threats.
6. Lost, Deleted, or Misplaced Files
Issue: Files being lost due to accidental deletion, device failures, or lack of backups.
Remedy: Move all documents to cloud-based storage (Microsoft 365 or Google Workspace) for real-time collaboration, version control, and automatic backups. Implement an off-site backup system for added security.
7. Summer IT Chaos & School Year Start-Up Delays
Issue: IT teams overwhelmed by high ticket volumes during school startup periods.
Remedy: Develop a detailed school start-up checklist covering system updates, phone system changes, and teacher onboarding. Host IT ticket booths at the start of the school year for quick troubleshooting. Assign dedicated IT staff for different campuses or issue categories.
You focus on education, and we’ll handle the technology that makes learning possible. If your school needs help implementing any of these solutions, contact Veeya today. Let’s build a stronger, more reliable technology foundation for your school.
We know we’ve provided short descriptions of these remedies, and we understand that implementing them is easier said than done. Schedule a conversation with us today, and let’s work together to find the best solutions for your school.
📺 Watch Video on the 7 Tech Issues & Remedies and more at https://www.youtube.com/@veeyamsp
📞 Contact Veeya